Shipping conditions & Information

We currently offer delivery by UPS Express, DHL Express, DHL Freight, FedEx International Economy and FedEx International Priority.

You can choose delivery to : 

Your home address 

A Service Point 

Another address provided by you 

Shipping by country

USA : UPS Express Saver 2-4 days delivery time (additional days might be added due to FDA sometimes checking the packages)

UK : DHL Express 1-2 days delivery – Please note! No import tax is to be paid since we’ve put a cap of 135GBP on all orders. However, VAT will be charged through DHL Express at 20% of the order value excluding shipping cost. Read more how you pay this by clicking here 
– If you experience any problems with the above, please write us at kontakt@whitelip.se

EU : Varies a bit by country but most countries have FedEx Express, FedEx Economy, DHL Freight & DHL Express

How is your shipping handled by Whitelip?

1. After completing your purchase, you will receive an order confirmation to the Email used. This Email will contain information about your purchase and delivery time. 

1. We pack your products in a durable and lightweight box, with additional treats added.  

1. Once your order is handed over to the shipping partner you have chosen, an Email with a tracking number will be sent. With this tracking number you can follow your package as it makes its way to you. 

Shipping times

Will depend slightly on the receiving country, but here are general shipping times: 

DHL Express: 1-2 business days (insured) 

DHL Freight: 2-5 business days (insured) 

FedEx International Economy : 2-4 business days (insured)

FedEx International Priority : 1-2 business days (insured)

UPS Express Saver : 2-4 business days (insured) 

Handling Time

Most of our orders (about 90%) are shipped out the same day the order comes in. The cases where handling times are longer are when products for your order are missing, or there are other problems. If this happens to you and your handling time is longer than 48 hours, we will contact you regarding the reasons.  

Additional information

Whitelip reserves the right to hold any order for a security review. If your order is affected, you will be notified within two business days.

PLEASE NOTE that US customers can only collect their package if they are over 21 years old.

For buyers outside the European Union (EU)

You, as the customer, are responsible for assuring that the product can be lawfully imported to the destination country. When ordering from Whitelip, the recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders that are shipped to countries outside of Sweden may be subject to excise taxes, customs duties, and fees levied by the local country and/or jurisdiction. The recipient of an international shipment may be subject to such excise taxes, customs duties and fees, which are levied once a shipment reaches your country and/or your delivery address. It is the customer’s responsibility to report and remit these taxes. Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. 

Whitelip AB

559330-1087

Långedragsvägen 20

426 71 Västra Frölunda

+46 70 830 21 50

Kontakt@whitelip.se